Faces do not look enough like us
Use a clear, front-facing photo with one adult or one pet and even lighting. Get each person’s consent. Replace side profiles, sunglasses, masks or blurred photos; minors, celebrities, public figures and group photos are not accepted. Hair, fur, clothing and backgrounds can change. Pets follow their photo appearance, with looser mouth movements and poses than humans. Likeness is not guaranteed; check your completed result before sharing.
Mouth movements or sound seem off
Both mouths are animated to the scene’s original sound. Timing and lip sync can still drift by a moment. Pets follow their photo appearance, with looser mouth movements and poses than humans. Try a front-facing, unobscured photo and check that the player is unmuted. This version has no voice selector, custom dialogue, song replacement, mute setting or prompt box.
The two characters are in the wrong roles
Photo 1 is the headphone wearer on the left; Photo 2 is the speaker on the right. Use Swap the two photos before generating. Swapping does not change a video that has already been created. When returning from sign-in, verify that the restored photos still match the labels.
The portrait composition crops a face
Native 9:16 rebuilds the elevator scene vertically; it is not a blurred-background export. Generative framing can still vary. Use portraits with space around each head and check the completed video. You can choose 16:9 for a wider composition before generating.
The video is taking longer than expected
Delivery time varies with demand, duration and resolution. Longer videos may take longer. You can close the page and check My videos later; an email notifies you on completion. Avoid starting another purchase just because the progress screen has not updated.
Generation failed or checkout was interrupted
Failed generation automatically returns reserved credits and is not charged. Check credit history while a refund is processing. For an interrupted checkout, sign in with the original purchasing account and retry the payment check. If still unresolved, contact contact@ilovethesmithsaivideo.com with the order number; never send card details.
I Love the Smiths AI is an independent AI recreation tool. It is not affiliated with, endorsed by or sponsored by The Smiths or its members, the producers or distributors of (500) Days of Summer (including Searchlight Pictures), Zooey Deschanel, Joseph Gordon-Levitt, Instagram or TikTok.